Polices and conditions

Legal Information
This legal statement contains information on the following:

Privacy policy
Booking terms and conditions
Conditions of purchase
Delivery and returns policy
Voucher/ Gift Card terms and conditions

1. Privacy policy
This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do. When you place an order or book a Rare Hideaways, we collect your name, e-mail address, mailing address, phone number. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. Use of information

We will use personal information about you for a number of purposes, including:

To advise you of any changes or problems with your Rare Hideaways booking.
To help us to administer accounts, services and products which we offer.
To help detect fraud or loss.
To advise you if you have won any competition or prize giveaway.
To write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products or offers from the properties participating in the Welsh Rarebits guides or websites. This information is sent to you normally via electronic mail in the form of an e-newsletter more than once a month.
To change the personal details we hold about you log in to our member’s area or write to us at the address at the bottom of this page.
Disclosure of information

We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to be contacted by us or receive the members’ newsletter, please contact us.

Protection of information

We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

The Internet

If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.

Cookies

Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. These allow us to store your account information and provide features to make your browsing on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser. Our site makes use of cookies.

Cookies are used for the following purposes:

Site administration
Completing the user’s current activity
Research and development
If you would like any more information or if you have any comments on our privacy policy then please write to us at:

Rare Hideaways Tyglyn Aeron Lampeter SA48 8DD

Data protection registration: Z2222923

We may amend this policy from time to time, in which case the amended version will be published on our website. This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

Third-party sites

This website may contain links to other websites. Such links are provided solely as a convenience for you. Welsh Rarebits is not responsible for the security practices of such websites.

2. Booking conditions
The availability and booking facilities on the www.rarehideaways.co.uk website are provided by CWN – our technology provider.

Booking terms and conditions

Rare Hideaways acts as a booking intermediary agent for the property(s) you book.
No payments are made through our website.
All booking enquiries are made direct to the property of your choice and will be sent automatically to them. They will then respond directly to you concerning all the detail of your request.
Individual property cancellation policies may outline a period before check-in when cancellations will be subject to payment of a penalty. This period does not include the day of arrival – so, for example, a cancellation policy of ‘24 hours’ means a reservation must be cancelled at least 24 hours before midnight on the day before arrival to avoid the penalty.
Where an offer of availability is made, the rooms are not held until the client accepts. We therefore advise clients to accept the offer as soon as possible after receipt in order to make a firm booking.
Rare Hideaways cannot be held liable for errors or omissions in bookings made by individual properties.
We do our utmost to ensure all Rare Hideaway property information is accurate, however individual properties facilities may change at any time and any opinions expressed are subjective.
Any advance deposits, additional fees or charges will always be clearly marked before you confirm your booking. Once paid, these additional charges are non-refundable.
Bookings for Rare Hideaway offers or promotions are subject to the terms and conditions set by the property for its particular offer. All offers are on request and subject to availability. Some properties will require a deposit or full prepayment on booking, which may be non-refundable in case of cancellation. Any special terms will be stated on the booking and included in your confirmation. Property offers and promotions (and any applicable terms and conditions) are frequently added or amended, and will therefore only apply to completely new bookings.
Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at the lower rate. Please note that the normal

3. Conditions of purchase
Please read these conditions carefully. By purchasing an item via the www.rarehideaways.co.uk web site, you signify your agreement to be bound by these conditions.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.

Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

This section deals with conditions relating to the sale of products by Welsh Rarebits to you.

4. Delivery and returns policy
Delivery charges, gift wrapping & other services

If you are returning an item because of an error on our part or because it is defective, we are not able to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example gift wrapping.

Returns policy

Please review our returns policy, which applies to products purchased from us. You are entitled to a statutory cooling-off period of seven business days. This applies to items purchased from Welsh Rarebits. Specific rules apply regarding refunds of delivery charges, gift wrapping and other services. See below This returns policy does not affect your statutory rights.

How to return an item

Please follow the steps below to enable us to process your refund efficiently:

Fill out your details on the back of the delivery slip, giving the reason for the return.
Please include your order number
If you do not have the original delivery slip, please send us a note detailing the reason for return. This note MUST include your order number, which you will be able to find in the confirmation email sent to you directly after purchase.
In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip
Wrap the item securely in its original packaging (if any)
Then send the package to the address below:
Rare Hideaways Tyglyn Aeron Lampeter SA48 8DD United Kingdom

We will notify you via e-mail when we have processed your refund. For your protection we recommend that you use a recorded-delivery service.

Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these conditions of purchase at any time. You will be subject to the policies and conditions of conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

5. Voucher/Gift Card Terms and Conditions
All non-promotional vouchers/gift cards are purchased at their full face value in order to be valid. Welsh Rarebits reserves the right to refuse redemption of vouchers if they believe that the vouchers have been obtained by fraudulent means.

Vouchers/Gift Cards

Vouchers/gift cards are redeemable for stays at properties in the Rare Hideaway collection.
Vouchers/Gift Cards are redeemable directly with properties.
Each voucher/gift card can only be used once.
Vouchers/gift cards are valid for 12 months after purchase. Bookings must be made within this time, and stays must be taken within the 12-month period.
Vouchers/gift cards are redeemable against any/all hotel costs.
Any outstanding unused credit is not redeemable and change or vouchers will not be refunded.
Welsh Rarebits reserves the right to decline to accept vouchers/gift cards where, in its opinion, a voucher/gift card is invalid for the booking being made.
Vouchers/gift cards cannot be exchanged for cash.
Promotional vouchers

A promotional voucher is an entitlement to a discount (up to the amount stated) off a qualifying booking for a promotional period.
Promotional vouchers cannot be used for bookings made directly with our hotels.
Vouchers have a cash value of £0.001 and are not transferable or assignable and cannot be sold at auction. Each voucher can only be used once.
Only one voucher can be used per booking.
Only one voucher can be redeemed per household.
When using a voucher, the full balance of the booking is payable at the time the order is placed.
Vouchers cannot be used with any other promotion or offer.
Vouchers are redeemable only against accommodation costs.
They may not be redeemed against incidental hotel costs or additional services.
Welsh Rarebits reserves the right to refuse redemption of vouchers if they believe that they are being used by someone other than the intended recipient.
Welsh Rarebits reserves the right to decline to accept vouchers where, in its opinion, a voucher is invalid for the booking being made.
Welsh Rarebits reserves the right to cancel a promotion at anytime.
Welsh Rarebits shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotional voucher or any failure or inability of a customer to use a promotional voucher for any reason.
We have the right to change these terms and conditions at any time.
Our company details

Rare Hideaways Tyglyn Aeron Lampeter SA48 8DD

To contact us, click here Rare Hospitality Ltd is the publishing company behind Welsh Rarebits.